Free worldwide shipping on orders over 500 AED
Easy returns & exchanges
Back online: loungewear in limited quantities
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RETURN & SHIPPING POLICY
SHIPPING POLICY
1. CUSTOMS/DUTY & TAXES FOR INTERNATIONAL ORDERS
Orders are shipped from our regional fulfillment hub in Dubai, U.A.E. Customs authorities in other countries may charge import taxes/duties in accordance with local regulations. These are not included in our prices and must be paid by the customer upon delivery.
2. DELIVERY ESTIMATES AND CHARGES
Prices shown for each country includes delivery charges unless the total order value falls below a minimum in which case a nominal fee is charged.
- • UAE: (1-2 days): AED 40 AED for orders below AED 350.
- • GCC: (3-5 days): AED 60 AED
- • Other Countries (5-7 days): AED 90.
Delivery timelines are estimates provided by our courier partner and delays may occur that are out of our control (e.g. due to weather conditions or customs clearance delays).
We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return.
RETURN PROCESS
Returns must be initiated through our Return Portal.
- 1. Log in using the email associated with your order and enter the OTP sent to your email.
- 2. Once you initiate the return, please allow us 24 hours to approve it.
- 3. After approval, we will arrange a pickup for you.
- 4. Once we receive and inspect the item to ensure it meets our return criteria, we will process your refund.
- 5. You will receive a confirmation email once the refund is initiated. The time it takes for the refund to reflect in your account depends on your bank's processing time.
Note: If the item is damaged or does not meet our return criteria, it will be shipped back to you after inspection.
RETURN CRITERIA
To be eligible for a return, the item must:
- • Be in the same condition as received.
- • Be unworn and unused.
- • Have product seals intact.
- • Be in its original packaging.
- • Have no perfume or signs of wear.
For more details, contact us at contact@sculp.shop.
REFUNDS, STORE CREDIT & EXCHANGES
We offer three options for returns:
- • Refund (processed after inspection).
- • Store credit for future purchases.
- • Exchange for a different item.
For exchanges, we require 24 hours to check item availability—this process may be faster depending on request volume.
Note: A AED 20 fee applies to the fulfillment of all exchange orders.
CANCELLATIONS
International orders that have already been dispatched or picked up by DHL or Aramex cannot be canceled, as they are handled by third-party couriers.
DAMAGES & ISSUES
Please inspect your order upon receiving it and contact us immediately at contact@sculp.shop if:
- • Your item is defective or damaged.
- • You receive the wrong item.
We'll work to resolve the issue as soon as possible.
For any additional questions, feel free to reach out to us at contact@sculp.shop.
RETURN & SHIPPING POLICY
SHIPPING POLICY
1. CUSTOMS/DUTY & TAXES FOR INTERNATIONAL ORDERS
Orders are shipped from our regional fulfillment hub in Dubai, U.A.E. Customs authorities in other countries may charge import taxes/duties in accordance with local regulations. These are not included in our prices and must be paid by the customer upon delivery.
2. DELIVERY ESTIMATES AND CHARGES
Prices shown for each country includes delivery charges unless the total order value falls below a minimum in which case a nominal fee is charged.
- • UAE: (1-2 days): AED 40 AED for orders below AED 350.
- • GCC: (3-5 days): AED 60 AED
- • Other Countries (5-7 days): AED 90.
Delivery timelines are estimates provided by our courier partner and delays may occur that are out of our control (e.g. due to weather conditions or customs clearance delays).
We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return.
RETURN PROCESS
Returns must be initiated through our Return Portal.
- 1. Log in using the email associated with your order and enter the OTP sent to your email.
- 2. Once you initiate the return, please allow us 24 hours to approve it.
- 3. After approval, we will arrange a pickup for you.
- 4. Once we receive and inspect the item to ensure it meets our return criteria, we will process your refund.
- 5. You will receive a confirmation email once the refund is initiated. The time it takes for the refund to reflect in your account depends on your bank's processing time.
Note: If the item is damaged or does not meet our return criteria, it will be shipped back to you after inspection.
RETURN CRITERIA
To be eligible for a return, the item must:
- • Be in the same condition as received.
- • Be unworn and unused.
- • Have product seals intact.
- • Be in its original packaging.
- • Have no perfume or signs of wear.
For more details, contact us at contact@sculp.shop.
REFUNDS, STORE CREDIT & EXCHANGES
We offer three options for returns:
- • Refund (processed after inspection).
- • Store credit for future purchases.
- • Exchange for a different item.
For exchanges, we require 24 hours to check item availability—this process may be faster depending on request volume.
Note: A AED 20 fee applies to the fulfillment of all exchange orders.
CANCELLATIONS
International orders that have already been dispatched or picked up by DHL or Aramex cannot be canceled, as they are handled by third-party couriers.
DAMAGES & ISSUES
Please inspect your order upon receiving it and contact us immediately at contact@sculp.shop if:
- • Your item is defective or damaged.
- • You receive the wrong item.
We'll work to resolve the issue as soon as possible.
For any additional questions, feel free to reach out to us at contact@sculp.shop.