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RETURNS & REFUNDS
Returns & refunds policy
We hope you love your SCULP pieces. If something isn’t quite right, we’re here to help.
Return window
We offer a 14-day return policy, meaning you have 14 days from the date you receive your order to request a return.
Return eligibility
To be eligible for a return, all items must meet the following conditions:
In general
- Returned in original packaging
- Unworn, unused, and unwashed
- All labels, tags, and product seals intact
- In the same condition as received
- Free from perfume, deodorant, makeup, or signs of wear
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Incorrect or faulty items should only be returned after being approved by our Customer Care team.
- Please note that the compressive fit of SCULP garments is an intentional design feature and does not constitute a product fault.
Non-returnable items
For hygiene reasons, the following items cannot be returned or refunded:
- INTIMATES
- THE LIFTING CREW SOCKS / SET OF 03
- SALE ITEMS
- This applies even if the items are unused or tried on.
Items that do not meet our return criteria, or that fall under non-returnable categories, will be sent back to the customer.
How to start a return
Returns must be initiated through our Return Portal.
- Select “Start your return now”
- Log in using the email associated with your order and enter the OTP sent to your email
- Submit your return request
- Please allow up to 24 hours for approval
- Once approved, a pickup will be arranged
Packaging instructions
- Print your prepaid shipping label and packing slip
- Place the packing slip inside the parcel
- Attach the shipping label outside the parcel
- Hand the parcel to the courier or schedule a pickup (where available)
- Keep your tracking number and receipt until processing is complete. These documents are required for customs clearance.
Return fees
United Arab Emirates
- A return fee of AED 20 applies
- This fee will be deducted from your final refund
- Return fees are non-refundable
- Original shipping charges are non-refundable unless the return is due to an incorrect or faulty item.
Refunds
- All returned items are subject to inspection before a refund, exchange, or store credit is approved.
- Please allow 5–7 business days for processing. Processing times may be extended during collection launches, promotional periods, public holidays, or peak trading periods.
- Refunds can only be issued to the original payment method used to place the order.
- Approved refunds are issued within 4–6 business days to the original payment method
- Bank processing times may vary
You will receive a confirmation email once your refund has been initiated.
* Our Business Days are Monday to Friday, 9:00 AM – 6:00 PM (UAE time)
Store credit & exchanges
We offer the following return options:
- Refund
- Store credit
- Exchanges (UAE only)
Exchanges
- Exchanges are only available for UAE orders
- International orders are not eligible for exchanges
- A AED 20 fulfillment fee applies to all exchange orders
- Exchanges requests are subject to item availability
- We are unable to reserve exchange stock while your return is in transit.
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If your requested exchange item becomes unavailable, a refund or store credit will be offered instead.
RESPONSE TIME
Once your return or exchange request has been approved, our Customer Care team may contact you regarding your shipment, collection, or any additional information required to process your request.
If we do not receive a response within seven (7) calendar days of our latest communication, your return or exchange request will be automatically cancelled. If you wish to proceed after cancellation, a new request must be submitted, provided your order remains within the original 14-day return eligibility period.
For approved return requests, your refund will be processed to the original payment method (where applicable). If you wish to proceed after the request has been cancelled, a new return request must be submitted, provided it remains within the 14-day return window.
International orders
- No exchanges are offered for international orders
- Returns are accepted within the 14-day window if criteria are met
- Customs duties, taxes, and return fees remain the customer’s responsibility
- Original shipping charges, customs duties, taxes, brokerage fees, and return shipping costs are non-refundable.
Cancellations
Orders that have already been dispatched or collected by DHL or Aramex cannot be canceled, as they are handled by third-party couriers.
Damages & issues
Please inspect your order upon delivery and contact us immediately at contact@sculp.shop if:
- Your item is damaged or defective
- You received the wrong item
We’ll work to resolve the issue as quickly as possible.
Please do not return incorrect, damaged, or faulty items without first contacting our Customer Care team, as we may be able to resolve the issue without requiring a return.
POLICY ABUSE
SCULP reserves the right to refuse or limit returns, exchanges, refunds, store credit, or future orders where we reasonably believe our Returns & Refunds Policy is being misused.
This includes, but is not limited to:
- Returning items that have been worn, washed, altered, or damaged after delivery.
- Repeatedly returning an unusually high volume or value of orders.
- Returning items that do not match the original order.
- Returning items that do not meet our return eligibility requirements.
- Providing false, misleading, or fraudulent information in connection with a return or refund request.
- Misusing promotional offers, discounts, or complimentary gifts in conjunction with returns.
- Any activity that we reasonably believe is intended to circumvent or abuse our policies.
Where policy abuse is identified, SCULP reserves the right to decline the return, refuse a refund or exchange, deduct any applicable fees, restrict future return privileges, cancel future orders, or take any other action reasonably necessary to protect the integrity of our business.