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RETURN & SHIPPING POLICY
SHIPPING POLICY
1. CUSTOMS/DUTY & TAXES FOR INTERNATIONAL ORDERS
Orders are shipped from our regional fulfillment hub in Dubai, U.A.E. Customs authorities in other countries may charge import taxes/duties in accordance with local regulations. These are not included in our prices and must be paid by the customer upon delivery.
2. DELIVERY ESTIMATES AND CHARGES
Prices shown for each country includes delivery charges unless the total order value falls below a minimum in which case a nominal fee is charged.
- • UAE: (1-2 days): AED 40 AED for orders below AED 350.
- • GCC: (3-5 days): AED 60 AED
- • Other Countries (5-7 days): AED 90.
Delivery timelines are estimates provided by our courier partner and delays may occur that are out of our control (e.g. due to weather conditions or customs clearance delays).
We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return.
RETURN PROCESS
Returns must be initiated through our Return Portal.
- 1. Log in using the email associated with your order and enter the OTP sent to your email.
- 2. Once you initiate the return, please allow us 24 hours to approve it.
- 3. After approval, we will arrange a pickup for you.
- 4. Once we receive and inspect the item to ensure it meets our return criteria, we will process your refund.
- 5. You will receive a confirmation email once the refund is initiated. The time it takes for the refund to reflect in your account depends on your bank's processing time.
Note: If the item is damaged or does not meet our return criteria, it will be shipped back to you after inspection.
RETURN CRITERIA
To be eligible for a return, the item must:
- • Be in the same condition as received.
- • Be unworn and unused.
- • Have product seals intact.
- • Be in its original packaging.
- • Have no perfume or signs of wear.
For more details, contact us at contact@sculp.shop.
REFUNDS, STORE CREDIT & EXCHANGES
We offer three options for returns:
- • Refund (processed after inspection).
- • Store credit for future purchases.
- • Exchange for a different item.
For exchanges, we require 24 hours to check item availability—this process may be faster depending on request volume.
Note: A AED 20 fee applies to the fulfillment of all exchange orders.
CANCELLATIONS
International orders that have already been dispatched or picked up by DHL or Aramex cannot be canceled, as they are handled by third-party couriers.
DAMAGES & ISSUES
Please inspect your order upon receiving it and contact us immediately at contact@sculp.shop if:
- • Your item is defective or damaged.
- • You receive the wrong item.
We'll work to resolve the issue as soon as possible.
For any additional questions, feel free to reach out to us at contact@sculp.shop.
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RETURN & SHIPPING POLICY
SHIPPING POLICY
1. CUSTOMS/DUTY & TAXES FOR INTERNATIONAL ORDERS
Orders are shipped from our regional fulfillment hub in Dubai, U.A.E. Customs authorities in other countries may charge import taxes/duties in accordance with local regulations. These are not included in our prices and must be paid by the customer upon delivery.
2. DELIVERY ESTIMATES AND CHARGES
Prices shown for each country includes delivery charges unless the total order value falls below a minimum in which case a nominal fee is charged.
- • UAE: (1-2 days): AED 40 AED for orders below AED 350.
- • GCC: (3-5 days): AED 60 AED
- • Other Countries (5-7 days): AED 90.
Delivery timelines are estimates provided by our courier partner and delays may occur that are out of our control (e.g. due to weather conditions or customs clearance delays).
We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return.
RETURN PROCESS
Returns must be initiated through our Return Portal.
- 1. Log in using the email associated with your order and enter the OTP sent to your email.
- 2. Once you initiate the return, please allow us 24 hours to approve it.
- 3. After approval, we will arrange a pickup for you.
- 4. Once we receive and inspect the item to ensure it meets our return criteria, we will process your refund.
- 5. You will receive a confirmation email once the refund is initiated. The time it takes for the refund to reflect in your account depends on your bank's processing time.
Note: If the item is damaged or does not meet our return criteria, it will be shipped back to you after inspection.
RETURN CRITERIA
To be eligible for a return, the item must:
- • Be in the same condition as received.
- • Be unworn and unused.
- • Have product seals intact.
- • Be in its original packaging.
- • Have no perfume or signs of wear.
For more details, contact us at contact@sculp.shop.
REFUNDS, STORE CREDIT & EXCHANGES
We offer three options for returns:
- • Refund (processed after inspection).
- • Store credit for future purchases.
- • Exchange for a different item.
For exchanges, we require 24 hours to check item availability—this process may be faster depending on request volume.
Note: A AED 20 fee applies to the fulfillment of all exchange orders.
CANCELLATIONS
International orders that have already been dispatched or picked up by DHL or Aramex cannot be canceled, as they are handled by third-party couriers.
DAMAGES & ISSUES
Please inspect your order upon receiving it and contact us immediately at contact@sculp.shop if:
- • Your item is defective or damaged.
- • You receive the wrong item.
We'll work to resolve the issue as soon as possible.
For any additional questions, feel free to reach out to us at contact@sculp.shop.
POLICIES
Refund policy
Returns & refunds policy
We hope you love your SCULP pieces. If something isn’t quite right, we’re here to help.
Return window
We offer a 14-day return policy, meaning you have 14 days from the date you receive your order to request a return.
Return eligibility
To be eligible for a return, all items must meet the following conditions:
In general
- Returned in original packaging
- Unworn, unused, and unwashed
- All labels, tags, and product seals intact
- In the same condition as received
- Free from perfume, deodorant, makeup, or signs of wear
- Only incorrect or faulty items should be returned if requested by our Customer Care team
Non-returnable items
For hygiene reasons, the following items cannot be returned or refunded:
- INTIMATES
- THE LIFTING CREW SOCKS / SET OF 03
- SALE ITEMS
- This applies even if the items are unused or tried on.
Items that do not meet our return criteria, or that fall under non-returnable categories, will be sent back to the customer.
How to start a return
Returns must be initiated through our Return Portal.
- Select “Start your return now”
- Log in using the email associated with your order and enter the OTP sent to your email
- Submit your return request
- Please allow up to 24 hours for approval
- Once approved, a pickup will be arranged
Packaging instructions
- Print your prepaid shipping label and packing slip
- Place the packing slip inside the parcel
- Attach the shipping label outside the parcel
- Hand the parcel to the courier or schedule a pickup (where available)
- Keep your tracking number and receipt until processing is complete. These documents are required for customs clearance.
Return fees
United Arab Emirates
- A return fee of AED 20 applies
- This fee will be deducted from your final refund
- Return fees are non-refundable
Refunds
- Returns are inspected upon arrival at our warehouse
- Please allow 5–7 business days for processing
- Approved refunds are issued within 4–6 business days to the original payment method
- Bank processing times may vary
You will receive a confirmation email once your refund has been initiated.
* Our Business Days are Monday to Friday, 9:00 AM – 6:00 PM (UAE time)
Store credit & exchanges
We offer the following return options:
- Refund
- Store credit
- Exchanges (UAE only)
Exchanges
- Exchanges are only available for UAE orders
- International orders are not eligible for exchanges
- A AED 20 fulfillment fee applies to all exchange orders
- Exchanges requests are subject to item availability
International orders
- No exchanges are offered for international orders
- Returns are accepted within the 14-day window if criteria are met
- Customs duties, taxes, and return fees remain the customer’s responsibility
Cancellations
Orders that have already been dispatched or collected by DHL or Aramex cannot be canceled, as they are handled by third-party couriers.
Damages & issues
Please inspect your order upon delivery and contact us immediately at contact@sculp.shop if:
- Your item is damaged or defective
- You received the wrong item
We’ll work to resolve the issue as quickly as possible.
Shipping policy
Shipping, returns & exchanges
Important: All delivery times, shipping fees, and thresholds listed below are estimates and may change due to courier rates, customs processing, or operational constraints.
Working Days: Monday - Friday
Currency: Prices are shown in AED and USD where applicable.
GCC & UAE (AED)
| Location | Service | Est. delivery* | Shipping cost | Free shipping over | Return | Exchange | Gift card exch. |
|---|---|---|---|---|---|---|---|
| United Arab Emirates | Standard | 1–2 working days* | AED 40 | AED 500 | Yes | Yes | Yes |
| Bahrain | Standard | 5–7 working days* | AED 75 | AED 900 | Yes | No | Yes |
| Kuwait | Standard | 5–7 working days* | AED 75 | AED 900 |
Yes | No | Yes |
| Oman | Standard | 5–7 working days* | AED 75 | AED 900 |
Yes | No | Yes |
| Qatar | Standard | 5–7 working days* | AED 75 | AED 900 |
Yes | No | Yes |
| Saudi Arabia | Standard | 5–7 working days* | AED 75 | AED 900 |
Yes | No | Yes |
Europe (AED / USD)
| Location | Service | Est. delivery* | Shipping cost | Free shipping over | Return | Exchange | Gift card exch. |
|---|---|---|---|---|---|---|---|
| United Kingdom | Standard | 5–7 working days* | AED 90 / $24.51 | AED 1,200.00 / $327 | Yes | No | Yes |
| France | Standard | 5–7 working days* | AED 90 / $24.51 | AED 1,200.00 / $327 | Yes | No | Yes |
| France (Overseas Territories) | Standard | 5–7 working days* | AED 90 / $24.51 | AED 1,200.00 / $327 | Yes | No | Yes |
| Albania | Standard | 5–7 working days* | AED 90 / $24.51 | AED 1,200.00 / $327 | Yes | No | Yes |
| Andorra | Standard | 5–7 working days* | AED 90 / $24.51 | AED 1,200.00 / $327 | Yes | No | Yes |
| Armenia* | Standard | 5–7 working days* | AED 90 / $24.51 | AED 1,200.00 / $327 | Yes | No | Yes |
| Türkiye* | Standard | 5–7 working days* | AED 90 / $24.51 | AED 1,200.00 / $327 | Yes | No | Yes |
United States & Latin America (AED / USD)
| Location | Service | Est. delivery* | Shipping cost | Free shipping over | Return | Exchange | Gift card exch. |
|---|---|---|---|---|---|---|---|
| United States (All States) | Standard | 5–7 working days* | AED 90 / $24.51 | AED 1,200.00 / $327 | Yes | No | Yes |
| Argentina | Standard | 5–7 working days* | AED 90 / $24.51 | AED 1,200.00 / $327 | Yes | No | Yes |
| Brazil | Standard | 5–7 working days* | AED 90 / $24.51 | AED 1,200.00 / $327 | Yes | No | Yes |
| Mexico | Standard | 5–7 working days* | AED 90 / $24.51 | AED 1,200.00 / $327 | Yes | No | Yes |
| Uruguay | Standard | 5–7 working days* | AED 90 / $24.51 | AED 1,200.00 / $327 | Yes | No | Yes |
Asia, Africa & rest of world (AED / USD)
| Location | Service | Est. delivery* | Shipping cost | Free shipping over | Return | Exchange | Gift card exch. |
|---|---|---|---|---|---|---|---|
| China | Standard | 5–7 working days* | AED 90 / $24.51 | AED 1,200.00 / $327 | Yes | No | Yes |
| Hong Kong | Standard | 5–7 working days* | AED 90 / $24.51 | AED 1,200.00 / $327 | Yes | No | Yes |
| India | Standard | 5–7 working days* | AED 90 / $24.51 | AED 1,200.00 / $327 | Yes | No | Yes |
| Japan | Standard | 5–7 working days* | AED 90 / $24.51 | AED 1,200.00 / $327 | Yes | No | Yes |
| Malaysia | Standard | 5–7 working days* | AED 90 / $24.51 | AED 1,200.00 / $327 | Yes | No | Yes |
| Singapore | Standard | 5–7 working days* | AED 90 / $24.51 | AED 1,200.00 / $327 | Yes | No | Yes |
| Thailand | Standard | 5–7 working days* | AED 90 / $24.51 | AED 1,200.00 / $327 | Yes | No | Yes |
| South Africa | Standard | 5–7 working days* | AED 90 / $24.51 | AED 1,200.00 / $327 | Yes | No | Yes |
| Morocco | Standard | 5–7 working days* | AED 90 / $24.51 | AED 1,200.00 / $327 | Yes | No | Yes |
| Egypt | Standard | 5–7 working days* | AED 90 / $24.51 | AED 1,200.00 / $327 | Yes | No | Yes |
*Estimated delivery times are not guaranteed.
Return fees
- UAE orders: AED 20
- GCC: AED 90
- international orders: AED 90
Return fees are non-refundable.
Applicable fees will be deducted from your refund or store credit, or, where deduction is not possible, a payment link will be sent to you to settle the return fee before processing.
Important notes
- Delivery timelines and fees are estimates only.
- Exchanges are only available for UAE orders.
- GCC & international returns are issued as a store gift card.
- Socks and underwear are non-returnable and non-exchangeable.
- All items are subject to inspection before approval.
Terms of service
Terms & conditions
1. Scope of application & contract language
- These Terms & Conditions (“T&Cs”) apply to all contracts concluded between you and SCULP WEAR FASHION DESIGNING LLC, a company duly registered and licensed in the United Arab Emirates, with its registered office at: Office 120, Trade Centre 1, Dubai, United Arab Emirates (“SCULP”, “we”, “us”, “our”), via our online store.
- These Terms apply to all orders placed through our website unless expressly agreed otherwise in writing.
- The contract language is English. Any translations are provided for convenience only. In the event of any discrepancy, the English version shall prevail.
2. Applicable law & jurisdiction
- These Terms & Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates.
- Any dispute arising out of or in connection with these Terms, your use of the website, or any purchase made through the website shall be subject to the exclusive jurisdiction of the competent courts of Dubai, UAE, unless mandatory consumer protection laws provide otherwise.
3. Formation of contract
- The presentation of products on our website does not constitute a legally binding offer, but an invitation to place an order.
- By clicking the “Purchase” or “Place Order” button, you submit a binding offer to purchase the selected products.
- An order confirmation email acknowledges receipt of your order but does not constitute acceptance.
- A binding contract is formed only when:
- your order is expressly accepted by us via email, or
- the goods are dispatched.
4. Order process & error correction
During the checkout process, you may review and modify your order, delivery details, and payment method at any time before final submission. Input errors can be corrected using the provided edit functions. To cancel the process, simply exit the checkout page before placing your order.
5. Storage of contract information
Order details and these Terms & Conditions will be sent to you by email upon order confirmation. We do not store the full contract text for customer access beyond this.
6. Customer accounts & personal data
- Orders may be placed as a guest or via a registered customer account.
- Registration does not create any obligation to purchase.
- Information on how we collect, process, and store personal data is outlined in our Privacy Policy, available on our website.
7. PRODUCT Details
-
We take care to present all colors, specifications, and dimensions of our products as accurately as possible. However, the way colors appear may vary depending on your screen settings, and we cannot guarantee an exact match between what you see online and the product received.
-
Due to our small-batch production approach, slight variations in color may occur between different product runs. While we aim to match colors within a 75–85% range, these differences are part of our process and reflect the nature of limited, small-scale production.
- Product dimensions, specifications, and quantities may also be updated from time to time without prior notice.
-
Due to the custom nature of our fabrics, slight variations in feel may occur from drop to drop. We aim to maintain up to 90% consistency in texture and finish, though softness may differ subtly depending on the production process.
These variations do not affect the overall quality, performance, or durability of the product. Every piece is held to the same standard; refined, considered, and made to last.
8. Prices & payment
-
All prices are listed in AED and include 5% VAT. Delivery fees, (excluding custom duties) will be calculated and shown at checkout before you complete your order.
-
Prices are subject to change. Adjustments may occur at any time due to updates, promotions, or markdowns; temporary or permanent at our discretion.
- While we take care to ensure accuracy, occasional pricing errors may occur. If this happens, we will resolve it transparently. If the correct price is lower, you will be charged the lower amount. If higher, we will contact you to confirm whether you’d like to proceed or cancel your order.
- We currently accept the following payment methods: Visa, Mastercard, ApplePay, Google Pay. We also accept Tabby in UAE & KSA.
9. Retention of title
All goods remain the property of SCULP WEAR FASHION DESIGNING LLC, until full payment has been received.
10. Delivery, shipping & customs
- Shipping fees and estimated delivery times are displayed at checkout and are estimates only.
- While we aim to dispatch orders promptly, delays may occur during peak periods or due to factors beyond our control.
- For international orders, customs duties, import taxes, or additional fees may apply. These charges are not included in our prices and must be paid by the customer.
11. Cancellations, returns & right to withdrawal
- Customers may request a return within 14 days of receiving their order, subject to our Returns Policy.
- Certain items, including socks and underwear, are non-returnable for hygiene reasons.
- Return fees apply and are non-refundable. Fees will be deducted from refunds or store credit, or a payment link may be issued to settle the fee prior to processing.
- Refunds, exchanges, or store credit are processed only after inspection of returned items.
- Exchanges are only available for UAE orders. International returns may be issued as store credit. Full details are available in our Returns & Shipping Policy, which forms part of these Terms.
12. Warranty & defective goods
- If an item is defective or damaged upon delivery, please contact us immediately.
- Where applicable under UAE law, you may be entitled to repair, replacement, refund, or price reduction.
- Normal wear and tear, misuse, or failure to follow care instructions are excluded from warranty coverage.
13. Limitation of liability
- SCULP LLC shall not be liable for indirect, incidental, or consequential damages, except where liability cannot be excluded under applicable law.
- Nothing in these Terms limits liability for death, personal injury, or fraud.
14. User-generated content (UGC)
- By responding affirmatively to a content usage request (e.g. via hashtag or direct approval), you grant SCULP a royalty-free, perpetual, worldwide license to use your content for marketing purposes.
- You confirm that:
- you are at least 18 years old,
- you are the original creator of the content,
- the content does not infringe third-party rights.
- No compensation will be provided for the use of approved content.
15. Promotions, giveaways & gift-with-purchase
- Any promotions, giveaways, or gift-with-purchase offers are subject to separate published terms.
- SCULP reserves the right to modify or end promotions at any time, subject to applicable law.
16. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Last updated: January 2026
Privacy policy
Privacy Policy – SCULP WEAR FASHION DESIGNING LLC
Last Updated: 11 January 2026
SCULP WEAR FASHION DESIGNING LLC ("we", "us", "our") operates the website www.sculp.shop and any related services, platforms, and communications (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with us, including when you browse our website, make a purchase, create an account, subscribe to marketing communications, or otherwise engage with SCULP.
By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Who We Are & How to Contact Us
Legal Entity: SCULP WEAR FASHION DESIGNING LLC
Jurisdiction: United Arab Emirates
Business Type: Limited Liability Company (LLC)
Website: www.sculp.shop
Email: contact@sculp.shop
For any questions relating to this Privacy Policy, data protection, or your personal information, you may contact us using the details below.
2. Personal Information We Collect
We collect personal information in the following ways:
a) Information You Provide to Us
• Full name
• Email address
• Billing and shipping address
• Phone number
• Account login details (if you create an account)
• Order history and preferences
• Communications with us (customer support, emails, messages)
• Marketing preferences and consent selections
Payment information is processed securely by third‑party payment providers. SCULP does not store or retain full payment card details.
b) Information Collected Automatically
When you visit our website, we may automatically collect:
• IP address
• Device type, browser type, and operating system
• Pages viewed, time spent on pages, and referring URLs
• Cookie data and similar tracking technologies
c) Information from Third Parties
We may receive information from trusted third parties, such as:
• Payment processors
• Shipping and logistics partners
• Analytics and advertising platforms
• Ecommerce and website service providers
3. How We Use Your Personal Information
We use personal information for the following purposes:
• To process and fulfil orders, payments, deliveries, returns, and exchanges
• To create and manage customer accounts
• To provide customer support and respond to enquiries
• To communicate with you regarding orders, updates, and service information
• To send marketing communications, newsletters, and promotional content (where consent has been given)
• To personalise your shopping and browsing experience
• To analyse website usage and improve our products, Services, and user experience
• To prevent fraud, misuse, and unauthorised access
• To comply with legal and regulatory obligations
4. Legal Basis for Processing
We process personal data in accordance with applicable data protection laws, including the UAE Federal Decree‑Law No. 45 of 2021 on the Protection of Personal Data. Our lawful bases for processing may include:
• Performance of a contract (e.g. fulfilling your order)
• Your consent (e.g. marketing communications)
• Legitimate business interests (e.g. improving Services, security, analytics)
• Compliance with legal obligations
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
• Enable core website functionality
• Remember your preferences
• Analyse website traffic and performance
• Support marketing and advertising activities
You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
6. Sharing of Personal Information
We may share your personal information with trusted third parties only where necessary, including:
• Ecommerce and website hosting providers
• Payment processing partners
• Shipping, logistics, and fulfilment partners
• Marketing, analytics, and advertising service providers
• Professional advisers or authorities where required by law
We do not sell your personal information to third parties.
7. International Data Transfers
Your personal information may be processed or stored outside the United Arab Emirates, including in jurisdictions where our service providers are located. Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable laws.
8. Your Rights
Subject to applicable law, you may have the right to:
• Request access to the personal data we hold about you
• Request correction or updating of inaccurate information
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us at info@sculp.shop. We may request verification of your identity before processing your request.
9. Marketing Communications
If you opt in to receive marketing communications from us, we may contact you via email or other permitted channels. You may unsubscribe at any time by using the link provided in our communications or by contacting us directly.
10. Children’s Privacy
Our Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that personal data from a child has been collected, we will take steps to delete such information promptly.
11. Data Security & Retention
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. While we strive to protect your data, no method of transmission or storage is completely secure.
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, operations, or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:
Email: contact@sculp.shop
Office Address: Office B2007-120, Trade Centre 1, Bur Dubai, United Arab Emirates
Arabic Address: مكتب رقم B2007-120 - ملك الشيخ راشد بن خليفه بن سعيد آل مكتوم - بردبي - المركز التجاري الاول
Website: www.sculp.shop